Customer Relations Assistant

Are you good at turning frowns upside down and solving puzzles on the fly? Join our team as a Customer Relations Assistant, where your personalised approach and problem solving skills will shine as you handle customer complaints. You'll be the person ensuring smooth returns and spotting product issues like a pro. Plus, you'll be the go to person for customers needing help with product assembly and spare parts.

WHAT WE OFFER

• The Start Date of employment will be 26th July 2026
• Hourly rate of £13.45
• Part Time: 12-18 hours per week working 3-4 days out of 7, including late evenings and 3 out 4 weekends. The number of days per week is dependent on contract size.
• For contract sizes of 12 hours per week we are open to discussing weekend only contracts.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co workers bring unique ideas and skills to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount and discount portal helping you save £100s on high street retailers.
• X4 Life Assurance, enhanced statutory pension contributions and interest free loans

Full list of benefits at

WHAT YOU'LL NEED TO HAVE

• You are adept at switching between tasks, and value teamwork while being able to complete assignments without direct supervision.
• You have a customer first mindset, making the customer feel valued and supported in everything you do.
• You are computer literate and able to work with technology.
• The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.

WHAT YOU'LL BE DOING DAY TO DAY

• You will use your knowledge and problem solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
• You support customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us as valued members of the team.

Come see the wonderful workday where we create a better everyday life for the many