Customer Payments Clerk - Maternity Cover

Customer Payments Clerk - Maternity Cover Hood Group

Location: Hybrid / Southend-on-Sea, UK
job type: Permanent / Full-time
Sector and subsector: Accounting & Finance Finance
AnnualFixed salary:£ 26200.00

Are you looking to develop from your career within Insurance?

We are looking to recruit a Customer Payments Clerk, to join our Finance team on a 12 months Maternity Cover. In this role, you will support the Customer Payments Manager in all aspects of premium collections, credit control, processing customer refunds and reporting.

This is a hybrid role - 1 day a week on site at our Southend office.

Hood Group is a UK-based insurance provider that partners with start-ups, consumer brands, and large insurers to deliver innovative insurance solutions. Established in 1983 and with over 40 years' experience working across the insurance industry, the company aims to help its partners, including well-known household brands and high street retailers, transform their insurance proposition by delivering innovative business models and products that enhance customer engagement and drive growth.

Key Responsibilities

• Processing collection files
• Managing customer refunds
• Acting as the first point of contact for finance related queries
• Supporting credit control activities
• Assisting with month end and internal reporting

What We Need From You

• Exceptional accuracy and attention to detail
• A disciplined, organised, and methodical approach
• Ability to handle confidential financial data appropriately
• Previous experience within the insurance or financial services sector - beneficial
• Minimum of 5 GCSEs at grade 9-4 (A -C) or equivalent, including Maths and English

Why Join Us

At Hood Group, we take pride in creating a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives - it's about being part of a community that makes working at Hood Group truly exceptional.

• We are offering 31 days annual leave (including bank holidays)
• Employee Assistance Program
• Pension Scheme
• Health cash plan
• Incentive of £250 on refer a friend scheme
• Social company events, we want you to be part of the Hood Group community
• Employee Recognition Scheme - Hood Stars, we celebrate and recognise your contribution to Hood Group
• We will provide your laptop and any other professional equipment as required

The administrator of your data is Hood Group with its registered office in Southend-on-Sea, UK, SS1 2BB, at Dencora Court, Tylers Avenue. The data is collected for the purposes of recruitment for the position given in the advertisement, it can also be processed in future recruitment processes with your additional consent. Providing personal information is voluntary. You have the right to access the data, correct or delete it. Detailed information on the processing of personal data by Hood Group can be found in the principles of data processing in Cezanne Recruitment and our Privacy Policy. I agree to the processing of my personal data by Hood Group for the purposes of this recruitment process for the position specified in the advertisement. I consent to the processing of my personal data by Hood Group for the purposes of future recruitment processes. By applying to this job you accept the Privacy Policy