Customer Orders Coordinator

I'm looking for a Customer Orders Coordinator to join a well-established company, renowned for their award-winning products and services.

This company have just moved into their brand new and refurbished offices in Luton.

The customer service and orders department are the beating heart of this business and as such, in your role you'd be answering customer enquiries, processing orders, supporting on various projects related to training events, customer visits, marketing events and more - But also you'd need to be quite hands on and happy to step into the warehouse next door when needed to check for yourself when something last minute or urgent is being organised.

This is a fully office-based role, working in their new Luton offices.

Hours/days are Monday to Friday and you'd have a choice to work any of 8-4, 9-5 or 10-6.

We're looking at this position on a temporary to permanent basis, looking for someone that would like to start out their career and look at the longer term.

With it being temporary, it'd be weekly pay and at an hourly rate of £13 per hour + holiday accrual.

Duties:

• Processing orders
• Raising and sending dispatch orders to the Warehouse
• Responding to customer email and telephone enquiries
• Maintaining a database of customer information
• Escalating inquiries to the appropriate team, when necessary
• Checking product or service availability
• Front of house duties including reception and welcoming customers to the facility
• Arranging and facilitating customer visits, training and marketing events including:
• Customer interaction regarding hotel arrangements
• Arranging refreshments for the event
• Showroom/demo room layout and preparation for customer visits
• Providing Company employee business travel and living administration support through booking hotels, flights, trains, parking etc.
• Assisting and contributing to the ongoing development of an in-house travel booking system.

Candidate requirements:

• Confident in speaking with customers in way of email or a phone call.
• Good communicator both verbal and written - excellent telephone manner.
• Computer literate, able to pick up new systems and familiar with MS packages.
• Able to get to and work in offices in Luton.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.