Customer Order Manager (12-month FTC - Maternity Cover)

Overall Role Purpose

The Customer Order Manager at Magnet+ will be responsible for processing orders for our business customers, managing the setup and delivery schedule for suite surveys and installations. The successful candidate will be a key member of the team and act as a central point of contact between the customer and the service delivery function. This is a 12-month fixed-term contract to cover maternity leave and is a varied and fast-paced role with plenty of learning opportunity and exposure across all areas of the business.

Key Accountabilities

• Deal with Business Order Processing for Broadband and Voice.
• Place orders on wholesale portals, and for interconnect/dark fibre where required.
• Organise site surveys, scheduling, work orders, installations, disconnections and related reporting.
• Liaise with cross functional teams to ensure deliveries are on schedule, within scope and within budget, proactively sharing updates.
• Manage customer communications and provide updates in a timely manner.
• Liaise with carrier contacts and provide regular updates.
• Raising faults and updating customers during resolution process.
• Support and allocation of work to field based engineers.
• Support the technical operations team on the provisioning of Business and Voice customers.
• Remain professional, courteous and patient with customers/colleagues at all times.
• Provide operational support to Service Delivery Manager as required.

Required Expertise / Qualifications

• Deal with Business Order Processing for Broadband and Voice.
• Place orders on wholesale portals, and for interconnect/dark fibre where required.
• Organise site surveys, scheduling, work orders, installations, disconnections and related reporting.
• Liaise with cross functional teams to ensure deliveries are on schedule, within scope and within budget, proactively sharing updates.
• Manage customer communications and provide updates in a timely manner.
• Liaise with carrier contacts and provide regular updates.
• Raising faults and updating customers during resolution process.
• Support and allocation of work to field based engineers.
• Support the technical operations team on the provisioning of Business and Voice customers.
• Remain professional, courteous and patient with customers/colleagues at all times.
• Provide operational support to Service Delivery Manager as required.

Speed Fibre Group (the home of Enet and Magnet+) is an inclusive employer, and is committed to providing reasonable accommodations for potential and existing employees with any kind of disability. Should you wish to request a reasonable accommodation we encourage you to let us know when you apply.