Customer Order Management Administrator

Kinetic PLC are proud to support one of our clients in the recruitment of an Order Processing Administrator to join their team at their Peterborough site. This is a temporary opportunity to provide essential administrative support to the Customer Order Management team. The role is non-customer facing and focuses on processing orders, maintaining accurate data, and supporting the full order lifecycle to ensure smooth operations.

Location: Peterborough (Hybrid - 3 days onsite)
Contract: 6 months
Start Date: May 2026
Pay Rate: £12.82 per hour
Hours: 37.5 per week (flexible office hours)

Key Responsibilities

• Process customer orders accurately and within set deadlines
• Allocate parts to orders within internal systems
• Prepare and distribute export and shipping documentation
• Maintain and update customer and order data to ensure accuracy
• Carry out data cleansing activities across systems
• Support order lifecycle tasks such as new customer setup and credit/debit processing
• Produce and distribute internal reports
• Provide general administrative support including filing, scanning, and document handling
• Identify and escalate any issues or delays in a timely manner
• Suggest improvements to processes where possible

Performance Expectations

• Achieve a high level of accuracy in order processing
• Process around 24 orders / 90 lines per day
• Complete the majority of service requests within 4 hours
• Develop knowledge across multiple regions

Skills & Experience

• Previous experience in order management or a similar role is beneficial
• Comfortable carrying out repetitive tasks with strong attention to detail
• Good IT skills, including Microsoft Office
• Well organised with the ability to manage workload effectively
• Able to follow processes and work within structured guidelines

Key Competencies

• Results-driven with a focus on meeting targets
• Clear and effective communication skills
• Strong attention to detail and accuracy
• Willingness to learn and develop
• Understanding (or willingness to learn) of order processing and systems

Education

• GCSEs (or equivalent) or relevant work experience