Customer Operations Specialist

We're looking for a Customer Specialist to join our operations team and delight our customers as we grow Electroverse. You'll speak to our customers over email and online chat and get stuck in with operational processes.

This role is based in the London office, with the option to work from home 2 3 days a week, with standard hours of 37.5 Monday - Friday.

What You'll Do

• Take a leading role looking after Electroverse customers: from sign up questions, card requests, app feedback and more, you'll be the voice of our growing brand.
• Deliver high quality care and support for EV drivers. Octopus is known for its amazing customer service in energy, and we provide that same quality for our EV customers.
• Dig in to the technical side of the product as you solve customer queries.
• Get to grips with social media management and brand tone of voice as you help represent Electroverse on social platforms.
• As a core part of the team, you'll stay up to date with the latest Electroverse features and new releases and be able to talk about these with customers.
• Work with the wider team to deeply understand the customer ecosystem and suggest ways in which we can improve as we grow.

What You'll Need

• Have fantastic written communication skills, able to vary your tone and intended outcome based on who you're speaking to.
• Take an organised approach to keeping an eye on day to day communications and operations, whilst being willing to turn your attention to new tasks: Octopus Electroverse is growing fast, and we need someone willing to jump on new problems and opportunities as part of the wider team.
• Not afraid to get a bit technical - for example, you might be pulling data from our admin portal and reporting it to the wider team.
• Prior knowledge of EVs & EV tech isn't required (we're pushing new boundaries after all!), but an interest in and desire to know more about the industry is important.

Benefits

• Salary is negotiable based on experience - we want to match your experience with the correct salary and focus on fit over fixed numbers.
• Octopus Energy Group offers a unique culture - an organisation where people learn, decide and build quickly, work with autonomy, and collaborate on projects that break new ground. We were recently named the UK's top company to work for, and we ranked in the top ten in the Sunday Times Best Places to Work 2024. Our Group CEO has recorded a podcast about our culture and how we empower our people. We've also been placed among the top 10 companies for senior leadership.
• Visit our UK perks hub - Octopus Employee Benefits.

If this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.