Customer Operations Specialist

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At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers, and our communities. This core belief has guided Burberry since 1856 and is central to our operations today.

We aim to provide an environment where creative minds from diverse backgrounds can thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world-creating sustainable luxury, driving industry change, and championing our communities.

• Manage the complete sales order lifecycle, from order raising to dispatch to customers and stores.
• Coordinate floorset launches and ensure the timely availability of products.
• Serve as the key supply chain liaison with regional planning and merchant/sales teams, integrating regional and central supply chain activities.
• Provide high-level support directly to downstream customers.
• Monitor the order book for shortages, cancellations, returns, product withdrawals, and regulatory changes.
• Ensure efficient communication flows between the supply chain and regional teams regarding product availability and priorities.
• Project manage critical paths for launches of capsule collections and wholesale events, ensuring alignment across teams.
• Oversee transit and distribution times to meet launch dates for new floorsets and collections.
• Collaborate with regional finance teams to set and track shipping targets, ensuring targets are met monthly and quarterly.
• Coordinate with hubs for order picking, balancing resources and business priorities.
• Work with transportation and customs teams to resolve shipment issues and streamline shipping documentation processes.
• Support regional and corporate teams during market activities for order entry and new product setup.
• Review global returns, discounts, and penalties periodically, tracking against forecasts.
• Conduct seasonal analysis on order cancellations to identify impactful reasons.

• Excellent organizational skills and meticulous attention to detail.
• Strong verbal and written communication skills.
• Strong analytical skills and proficiency in Microsoft Office, especially Excel.
• Ability to work with data BI tools.
• Effective team player.
• Capable of working in a fast-paced, self-motivated environment.

Burberry is an Equal Opportunities Employer, treating all applications equally and recruiting based on skills and experience.