Customer Operations Analyst

At Zinc, we're on a mission to help teams build faster and better, and we are looking for a Customer Operations Analyst to power that mission with data.

If you're someone who thrives on turning messy data into clear insight, loves working cross-functionally, and wants to have a real impact on how teams operate, this role is for you. Whether you've worked as a Data Analyst or you're an operations pro with a data edge, you'll find the perfect balance here between technical challenge and business influence.

This isn't a back-office reporting role. You'll be at the heart of our Customer teams, embedded with Account Management and Customer Success leaders, surfacing insights that shape strategy, spot growth opportunities, and remove friction in how we work. Your analyses won't sit on a shelf, they'll directly drive action, unlock scale, and supercharge team performance. Application Deadline May 07, 2025 Department Core Operations Employment Type Full Time Location Zinc - London Workplace type Hybrid Compensation £35,000 / year Reporting To Key Responsibilities ️ Dig into the data
Analyse customer usage, product engagement, and conversation metrics to highlight what's working, and what's not.

Find upsell gold
Uncover patterns in usage and invoicing data that point to revenue opportunities (and hand them to our Account Management and Customer Success teams).

Make data make sense
Translate complex data into clear insights, whether it's a spreadsheet, dashboard, or quick summary for a meeting.

Partner up
Work closely with our Customer Success & Account Management leaders to identify where we can improve customer journeys and internal operations.

️ Support the engine room
Collaborate with our Customer Success ops and automation leads to build systems, join up tools, and make ops smoother.

Present with impact
Confidently share your findings in team deep dives and leadership forums, your insights will shape real decisions. Skills, Knowledge and Expertise ️ Hard Skills


SQL Proficiency
You're fluent in SQL and know how to use it to interrogate databases, build queries, and surface key trends.


Excel Expertise
You're no stranger to a VLOOKUP, pivot table, or nested formula. Excel is your sidekick.


Data Visualisation
You can turn numbers into narratives, building visuals that help teams instantly grasp the message.


Numerical Literacy
Stats, patterns, anomalies, you've got a sharp analytical brain and love digging into data.

️ Soft Skills

Confident Communicator ️
You can clearly explain your findings to senior stakeholders, even if they're not data experts.


High EQ ️
You know how to read a room, build trust, and adapt your style to different personalities and contexts.


Data Translator
You turn complex insights into plain English and actionable steps that teams can run with.


Collaborative Operator
You'll be working with multiple teams and stakeholders-cross-functional alignment is your thing. What we offer Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring

• 24 days holiday + Bank Holidays + your birthday off
• £1200 annual benefits allowance ( ThanksBen , from month 2)
• 30 days Work from Anywhere
• Early finish Fridays (16:00)
• Yearly company retreat to Serbia ️️
• Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
• Statutory pension with NEST (3% employer, 5% employee)
• Zinc shares, issued through the EMI Scheme
• Unlimited access to MoreHappi coaching
• Company socials, quarterly team socials Free Monday lunches
• Nursery workplace benefit scheme (Yellownest)
• Option to lease an electric car through Electric Car Scheme
• Celebrated Zinc anniversaries

About Zinc Who we are

Zinc builds automated reference and background checking tools designed to improve candidate experience and set new industry standards. Founded in 2017 by a team with extensive HRTech experience, Zinc is an early-stage startup rapidly growing as it redefines efficiency, transparency, and fairness in background checks.

Read more about our story here:

We're a culture first company, by this we don't just mean an active calendar of both company and team organised events (which we do have ),Zinc's culture is defined by a respectful and autonomous approach to all employees, fostering support for new ideas, promoting a flexible work environment, and operating within a flat structure. While socials, lunches, and events enhance the experience, the core of Zinc's culture drives employees to embrace innovation, share successes, and feel motivated about the company's future.

We recently redefined our company values:
The pieces that make Zinc: Pragmatic, Integrity, Empathy, Collaborate, Empowered, Speed. Apply Now Our Hiring Process Stage 5:

Final In-Person Interview ️ ️

Stage 6:

Hired

Stage 1:

Video Exchange ️

Stage 2:

Talent Discovery Call

Stage 3:

Google Meets Interview

Stage 4:

Zinc Referencing Demo ️

Stage 5:

Final In-Person Interview ️ ️

Stage 6:

Hired

Stage 1:

Video Exchange ️

Stage 2:

Talent Discovery Call

Stage 3:

Google Meets Interview

Stage 4:

Zinc Referencing Demo ️

Stage 5:

Final In-Person Interview ️ ️

Stage 6:

Hired

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