Customer Onboarding Manager

Meet DeepL

DeepL is a global communications platform powered by Language AI. Since 2017, we've been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas.

Our goal is to become the global leader in Language AI, building products that drive better communication, foster connections, and make a real-life impact. To achieve this, we need talented individuals like you to join our exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination.

What sets us apart

What sets us apart is our blend of modern technology, competitive benefits, and an open, welcoming work culture that enables our people to thrive. When we share what it's like to work at DeepL, the reactions are overwhelmingly positive. This may be because of our products that have helped countless people worldwide or our shared mission to improve communication for individuals and businesses, bringing cultures closer together. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation and employee well-being. Discover what our teams have to say about life at DeepL on LinkedIn , Instagram and our Blog .

What will you be doing at DeepL?

As a Customer Onboarding Manager, you will be responsible for getting customers live with DeepL products and services, for both new and existing clients. You will ensure that customers are quickly able to realise the benefits of DeepL products by leading them through a tailored implementation plan. You'll manage complex projects, facilitate strategic customer conversations, and collaborate cross-functionally to set up customers for success.

Additionally, you will help improve the onboarding process and experience, and work with key internal teams to enhance our systems. The ideal candidate will have a proactive and energetic attitude with the desire to be a key player on a high profile, solutions-oriented team.

Responsibilities

• Own the onboarding and implementation process for individual customers, setting them up for a successful long-term partnership

• Understand how these companies leverage different translation methods/tools and how our technology works cohesively with their tech stack

• Serve as the customer's project manager during the onboarding process, working closely with key and/or executive-level stakeholders across the organisation

• Teach and empower new customers how to get the most value out of the DeepL platform

• Troubleshoot challenges that customers experience as they get the system set up

• Project manage new use cases for existing customers (new departments, markets, and/or platform integrations)

• Interface with internal DeepL teams, including Support, Engineering, and Product Management, in order to effectively integrate your customer with our software

• Keep projects on track: escalate issues that are blocking a successful launch; rally either your customer or internally at DeepL in order to deliver on time

• Become a subject matter expert on DeepL's product capabilities and implementation process, and provide input into the implementation process for new product launches.

Qualities we look for

• 3+ years of work experience, with at least one year in client-facing software implementation or account management at a SaaS company

• Proven success project managing implementations on time and within scope.

• Ability to learn technical concepts quickly and communicate to both technical and non-technical stakeholders.

• Excellent written and oral communication, as well as presentation skills.

• Demonstrated ability to resolve issues and maintain strong customer relationships.

• This job requires fluency in English and a working proficiency in German. Knowledge of French would also be advantageous.

• Solutions-oriented with a healthy dose of humility

What we offer

• Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing-we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.

• Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together.

• Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team's general locations and time zones to foster effective and seamless collaboration.

• Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together-literally.

• Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams-we value your initiatives, impact, and creativity.

• 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.

If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply-let's discover your potential together. We can't wait to meet you!

We are an equal opportunity employer

You are welcome at DeepL for who you are-we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It's in our diversity that we will find the power to break down language barriers in the world.