Customer Liaison Officer

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Job Reference yorkshousinggroup/TP/29904/1100

Contract Type:

Fixed Term

Working Hours:

35

Location:

Leeds

Closing Date:

21/06/2026

Job Category:

Building Safety

Region / Division:

Yorkshire

Job Introduction

We're on the lookout for a people-focused and proactive Customer Liaison Officer (known to us internally as an Investment Liaison Officer) to join our Building Safety Team for 12 months. If you're passionate about delivering brilliant customer experiences and want to play a key role in the delivery of essential fire remedial works across two of our accommodation blocks in Leeds, this could be the role for you.

This is a brilliant opportunity to work across teams, influence how we deliver investment, and make a real difference to the lives of our customers.

What you'll be doing

As a Customer Liaison Officer, you'll be the vital link between our internal teams, external partners, and customers-making sure that planned work is clearly communicated, well-coordinated, and aligned with what matters most to our customers.

Reporting to our Fire Safety Manager, you'll lead on customer engagement, develop accessible guidance materials, and support vulnerable customers through the delivery of works. You'll also help us gather insights and feedback to shape future works and ensure we're always improving.

You'll also help us tell our story - sharing progress, celebrating success, and showing how we're making a difference.

What you'll bring

• A passion for delivering excellent customer experiences, especially during periods of change.
• Experience in customer engagement, ideally within housing, construction, or asset investment.
• Strong communication skills and the ability to build trust with a wide range of people.
• Know how to turn data into insight, and insight into action.
• Can juggle multiple projects and keep things moving forward.
• A proactive, solutions-focused mindset and a flexible approach to work.
• A willingness to travel across Yorkshire as and when the role requires
• A commitment to Yorkshire Housing's values and our mission to help people have a place they're proud to call home.

But more than anything, we're looking for someone who cares deeply about the work and wants to make a difference. Check out the attached Role Profile for a detailed look at the role and requirements.

Why you'll love working here

We're proud of what we do-and how we do it. We're not afraid to try new things, challenge the status quo, and lead the way. We're friendly, straight-talking and bold in our ambitions. And we're building a culture where everyone can be themselves and do their best work.

You'll be joining a team that's passionate about investment and serious about impact. We offer flexible working through our Hub, Home and Roam approach, and we're committed to supporting your growth and development.

The important bits:

This is a full-time, 12 months fixed term role with a salary of £32,718.89 per annum, plus £2,000 per annum car allowance, for a 35 hour week. Plus 26 days annual leave (rising annually to 31 days) plus Bank Holidays.

We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we'll match your contributions up to 9%, just to name a few.

Our people's health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.

The fine print

The closing date for applications will be 21st June 2026, but we might close it early if we get lots of great candidates.

Interviews will take place in Leeds - date to be confirmed.

Please note - a DBS check will be carried out as part of the onboarding process for this role.