Customer Liaison Officer

Join a leading property services contractor in a rewarding role that directly supports residents and communities, on an initial 6-month contract with strong potential to become permanent. This Customer Liaison Officer position offers the opportunity to work across Yorkshire, supporting a large-scale retrofit and sustainability programme improving homes and energy efficiency across the region.

You'll play a key role in delivering resident-focused engagement, ensuring customers are fully informed, supported, and confident throughout the works being carried out in their homes. This is a fantastic opportunity for someone who thrives in a people facing role, enjoys problem solving, and takes pride in delivering excellent customer service.

We'd love to hear from anyone with experience as a Customer Liaison Officer, Resident Liaison Officer, Tenant Engagement Officer, Housing Officer, or in a similar customer facing role within housing, construction, or property services.

Responsibilities

• Proactively contacting residents to arrange access for retrofit surveys and following up on no access properties
• Acting as the main point of contact for residents, handling queries and concerns with empathy and professionalism
• Delivering clear, timely communication to residents about upcoming works and project timelines
• Coordinating access arrangements to ensure works are completed efficiently and on schedule
• Building strong relationships within local communities to support engagement and programme success
• Resolving resident issues promptly, escalating where necessary to maintain service delivery
• Maintaining accurate records of all communications, appointments, and resolutions

Required Skills

• Previous experience in a Customer Liaison / Resident Liaison or similar role
• Strong communication skills with the ability to handle sensitive situations confidently
• A proactive and resilient approach, with strong negotiation and problem solving skills
• Excellent organisational skills and the ability to manage a busy and varied workload
• Good IT skills, including Microsoft Office and maintaining accurate records

Key Requirements

• Full UK driving licence and willingness to travel across Leeds, Bradford, Scarborough, and North Yorkshire
• Availability to start immediately
• Experience within social housing or property services (desirable)

Benefits

• Full time hours (Monday to Friday, 8:00am - 4:30pm)
• 6 month contract with strong potential to become permanent
• Opportunity to work on a meaningful retrofit and sustainability programme
• Supportive and collaborative working environment

Pay Rate

£18.00 per hour

Travel & Location

This role is based across Yorkshire, covering Leeds, Bradford, Scarborough, and surrounding North Yorkshire areas. A full driving licence is essential due to the travel requirements.

If this Customer Liaison Officer role sounds like your next opportunity, please apply now or contact Ryan Stewart on call