Customer Liaison Officer

Reference: 96
Posted: February 13, 2026

Resident Liaison Officer required to join the team with a large social housing contractor to work in Sheffield/Rotherham/Doncaster area working on kitchens and bathrooms schemes. The duration of the contract is for 8-12 weeks work, which could be extended.

Ideally, you will be an experienced Resident Liaison Officer with energy efficiency and/or planned maintenance programmes. As well as having a strong knowledge of internal and external programmes, you will be a strong communicator with excellent customer service and good IT skills.

Job Role Includes:

• To manage and provide consultation and support to residents prior to, during and after works to their homes, ensuring consistently high levels of customer satisfaction
• Attend client representative and resident meetings, ensuring the highest level of customer service is provided at all times
• To develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, and the local community
• Personnel must be professional and of the highest standard
• Provide an efficient, courteous and professional service to all telephone callers
• Ensure written correspondence to residents is generated and distributed in line with the programme of works
• Carry out choice events, consultation events and individual consultations with residents regarding future work
• Maintain access to properties, and visit resident's homes at the frequency determined by the scheme
• Manage the Resident's complaints procedures as a point of escalation.

Essential:

• £15.00 to £16.00 per Hour Umbrella or £13.50 per hour PAYE plus 12.07% holiday pay
• Monday to Friday, 8am - 4pm - 37.5 Hours Per Week
• Street Parking

To Apply

Please apply via CV or call Aran/Danielle/Anna on or for further details or to apply!