Customer Help Centre Advisor (Temp)

Job Details: Customer Help Centre Advisor (Temp)Full details of the job. Customer Help Centre Advisor (Temp) Glasgow The postholder will be responsible for supporting customers across a range of sales, service and travel enquiries, delivering excellent customer service while representing Loganair on every call and contact. To many of our customers, Loganair is more than just an airline; we are a lifeline, connecting families and communities from remote regions to the mainland, as well as being an airline of choice for business travel. No two days will be the same. Some will be challenging, but the role is equally rewarding and offers the opportunity to make a meaningful difference to customers throughout their journey. The main activities that will be carried out by the Customer Help Centre Advisor include the below. As would be expected, the below is not exhaustive and reasonable responsibilities not listed below will be carried out, with training and support provided where required. • Work as part of the Customer Help Centre team, supporting customers across sales, service and travel enquiries. • Take responsibility for customer contact and passenger communication across phone and administrative channels. • Manage workload effectively, balancing inbound calls with administrative duties and follow-up actions. • Take inbound calls from customers, dealing with sales, reservations, service enquiries and general support. • Use multiple systems to manage reservations, customer correspondence, payments and related customer records. • Maintain excellent communication with airport colleagues and wider operational teams to support customers effectively. • Remain customer-focused, helpful and professional, delivering excellent customer service whatever the situation. • Deal confidently and sensitively with difficult situations, including times of operational disruption or customer pressure. • Represent Loganair positively on each and every call, ensuring the customer experience reflects the airline's values. • Work flexibly across a seven-day operation, including shift and weekend work as required. • Carry out any other reasonable duties as directed by the Help Centre Manager or relevant supervisor. • Excellent verbal and written communication skills. • A strong customer-first attitude, with the ability to put the customer at the heart of every interaction. • Good PC literacy and confidence using multiple systems to support customer service delivery. • Ability to work well under pressure and remain calm, professional and helpful in challenging situations. • Strong organisational skills and the ability to manage calls, correspondence and administrative tasks effectively. • Ability to communicate clearly and professionally with customers, airport colleagues and internal teams. • Flexibility to support a seven-day operation, including shift and weekend work. • A positive, helpful and resilient approach to customer service. The Customer Help Centre Advisor role requires demonstration of company values and behaviours at all times, making a positive contribution to the customer experience and wider business culture. They will be enthusiastic, patient, resilient and customer-focused, with the confidence to support customers in a fast-paced operational environment and the ability to remain calm and helpful under pressure. • Previous experience in a similar fast-paced customer service role is desirable but not essential. • Travel industry experience would be advantageous. • Experience handling customer enquiries by phone and through written correspondence would be beneficial. • Experience working with booking, payment, correspondence or customer management systems would be advantageous. • Full training will be provided to support the successful candidate in the role. Temporary Full Time 22 Jul 2026