Customer Experience Team Member

Customer Experience Team Member

Application Deadline: 1 August 2026

Department: Retail

Employment Type: Part Time

Location: South Molton

Reporting To: Tracey Nicholls

Compensation: £10.85 - £12.71 / hour

Description

We're looking for a friendly, knowledgeable, and customer-focused individual to join our team as a Customer Experience Team Member, working on the Tills and Customer Service Desk. If you're passionate about delivering great service, enjoy working with people, and want to be part of a business that supports rural communities, we'd love to hear from you.

About The Role

Contract: Permanent

Hours: Part-time

Hours of Work: An average of 13 hours per week, working Tuesdays and Fridays from 14:00 to 18:15, plus alternate weekends (Saturday and Sunday) from 11:00 to 15:30.

As a Customer Experience Team Member, you'll be at the heart of our store - helping customers find the right products, offering expert advice, and creating a welcoming environment. You'll work closely with your team to deliver a high-quality retail experience, support sales targets, and ensure every customer leaves with a positive impression.

Key Responsibilities

• Delivering friendly, knowledgeable, and solution-focused service
• Building strong relationships with customers and understanding their needs
• Promoting current offers and recommending suitable products
• Supporting the delivery of sales targets and store KPIs
• Handling customer queries and taking ownership of follow-up
• Demonstrating strong product knowledge across all departments
• Promoting our membership scheme and processing transactions accurately
• Maintaining high standards of store presentation and stock awareness
• Following health & safety procedures and safe working practices

About You

• A genuine interest in customer service and retail
• Strong communication and interpersonal skills
• Good IT skills and a willingness to learn new systems
• Ability to work under pressure and manage multiple tasks
• Awareness of Data Protection / GDPR and Health & Safety standards
• You'll be confident, approachable, and self motivated, with a flexible and team oriented attitude. Experience in customer facing roles is a bonus, but not essential, we're happy to support your development.

What We Offer

• Scottish Widows contributory pension - company will match up to 5%
• Up to 25% colleague discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro rated for part time colleagues)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Comprehensive colleague benefits
• Enhanced Family Leave Policies

We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.