Customer Experience Specialist: Right-First-Time Support

Abbott Laboratories in Abingdon seeks a Customer Services Specialist to elevate customer experiences in a fast-paced environment. The successful candidate will manage customer queries via phone and email, ensuring prompt and accurate resolutions while maintaining high satisfaction levels.

Responsibilities include logging complaints, managing ad-hoc bookings, and coordinating with external service providers. Candidates should possess strong communication and problem-solving skills and have a customer-focused mindset. Experience with Microsoft applications, Salesforce, and Sage is preferred.