Customer Experience Manager, Strategic Enterprise

At NAVEX, we're transforming the world-making it safer, more ethical, and ensuring every voice is heard. That's real impact.

Our high-performance culture is driven by our values . We move with speed , passion and purpose - as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.

NAVEX is seeking a Customer Experience Manager, Strategic Enterprise to deliver highly personalized and strategic experience for our most important enterprise customers. This role is responsible for managing a focused portfolio of Enterprise accounts and ensuring customers achieve measurable value from NAVEX solutions.

As an Enterprise Senior CXM, you will serve as a trusted advisor to executive stakeholders and play a key role in strengthening customer relationships, driving product adoption, and ensuring long-term partnership success. This role partners closely with cross-functional teams to execute NAVEX's Customer Lifecycle Value & Impact Framework and deliver a consistent, value-driven customer experience.

You'll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what's next!

What you'll get:

• Meaningful Purpose. Your work helps organizations operate with integrity and protect their people-at a scale few companies can match.


• High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You'll be trusted with real ownership and supported to do the best work of your career.


• Candid, Supportive Culture. We communicate openly, challenge ideas-not people-and value teammates who embrace bold thinking and continuous improvement.


• Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.


• Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you'll do:

• Own the experience for a portfolio of strategic enterprise customers, ensuring consistent engagement and measurable value realization


• Build trusted advisor relationships with executive and senior stakeholders across customer organizations


• Guide enterprise customers through the full lifecycle including onboarding, adoption, optimization, renewal, and expansion readiness


• Serve as the central point of coordination across sales, product, services, support and leadership teams


• Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities
  
• Capture and communicate voice-of-the-customer insights to influence product roadmap discussions and operational improvements


• Monitor customer health indicators including adoption, engagement, satisfaction, and business outcome achievement


• Identify opportunities to strengthen customer advocacy through references, case studies, advisory boards, and industry speaking opportunities


• Drive proactive engagement using customer insights, telemetry, and lifecycle analytics to anticipate customer needs and address risks early

What you'll bring:

• 8+ years in Customer Success, Customer Experience, Account Management, or SaaS post-sales leadership


• Proven ability to improve retention, expansion, and global CX performance


• Expertise in data-driven CX, customer health, and lifecycle analytics


• Strong executive communication and cross-functional influence skills


• Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through


• AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes


• Fuel performance and outcomes. Leverage your job competencies and champion NAVEX's core values

Our side of the deal:

We'll be clear, we'll move fast, and we'll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make-and we commit to doing that every step of the way.

The starting pay for this role is 75,000 GBP per annum with 10% MBO.

NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.