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Customer Experience Manager - SMB & Mid-Market (EMEA/APAC)
Posted 22 minutes 2 seconds ago by NAVEX Global
Permanent
Full Time
Call Centre / Customer Service Jobs
London, United Kingdom
Job Description
NAVEX Global in London is seeking a Manager, Customer Experience to lead a hybrid team serving SMB and Mid Market customers across EMEA and APAC. You will drive retention, adoption, and value, coaching customer-facing talent and aligning lifecycle programs with NAVEX's framework.
You will balance high-touch engagement with scalable programs, manage renewal forecasting, and partner with Sales, Product, Marketing, and Support to maximize growth opportunities.
NAVEX Global
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