Customer Experience Manager - Grants & Compliance

The British Council is seeking a Customer Experience Manager in Dundonald, Northern Ireland to oversee the delivery of customer service for Erasmus+. Responsibilities include managing customer inquiries, driving performance against KPIs, and ensuring compliance with regulations.

The ideal candidate will possess a degree or equivalent experience, with strong knowledge in policy interpretation and a focus on customer service excellence. A salary of £30,839 is offered in a two-year fixed-term contract.