Customer Experience Manager - BA/Project Manager

I'm currently working on behalf of a client who is looking for an experienced Customer Experience professiona. The role sits at the intersection of Customer Experience, Business Analysis, and Process Improvement, with a strong focus on customer journey mapping, stakeholder management, operational readiness, and cross-functional project delivery.

Key requirements include:
Minimum 5 years' experience in a similar Customer Experience, Business Analysis, or Process Improvement role
Telecommunications industry background
Strong experience driving Customer Experience and Process Improvement initiatives
Experience working within Agile and/or Waterfall environments
Requirements gathering, stakeholder management, and operational readiness experience
UAT and go-live support experience
The position offers the opportunity to work closely with Product, Operations, Technology, and Customer Service teams to drive meaningful improvements to the customer experience.

Additional details:
Initial Contract Duration: 9 Months
Occupancy: 100%
Workplace: 3 days on site 2 working from home

We believe in equal opportunity for all and actively encourage applications from diverse backgrounds, experiences, and perspectives.

Source Group International Ltd is acting as an Employment Business in relation to this vacancy