Leave us your email address and we'll send you all the new jobs according to your preferences.
Customer Experience Manager - B2B, Logistics & Fulfilment
Posted 10 hours 41 minutes ago by Jobtailor
Permanent
Not Specified
Call Centre / Customer Service Jobs
London, United Kingdom
Job Description
Responsibilities 
- Drive upsell, cross-sell and expansion across your portfolio of B2B accounts
- Identify opportunities to grow customer spend across fulfilment, manufacturing, technology and AI services
- Build and own account growth plans focused on customer lifetime value
- Lead commercial conversations including renewals, pricing and contract expansions
- Act as the primary strategic point of contact for a portfolio of B2B clients
- Partner with founders and senior stakeholders to understand their growth plans and translate them into commercial opportunities
- Run regular account reviews, manage retention risks proactively, and keep customers aligned with the roadmap
- Contribute to the CX team's shared ownership of new customer onboarding - from sales handover through go live and the hypercare period (up to 45 days post go live)
- Help customers adopt AI and tech capabilities that improve their performance, visibility and scalability
- Proven background in Client Services, Customer Success, Account Management or Strategic Partnerships - ideally B2B and within logistics, fulfilment or supply chain
- Genuine commercial mindset with a track record of upsell, cross-sell and renewal conversations with senior decision makers
- Strong stakeholder management at founder and director level
- Experience contributing to customer onboarding / implementation, working cross functionally across operations, tech and commercial teams
- Comfortable with data, KPIs, and managing multiple accounts and projects concurrently
- Understanding of operational, technology and AI driven business solutions
Jobtailor
Related Jobs
French Market Customer Success Manager - Growth & Renewals
- Dublin, Dublin, Ireland
Customer Experience Manager (CX)
- Yorkshire, Sheffield, United Kingdom, S5 9
Remote UK Customer Success Manager - Workday Specialist
- Not Specified, United Kingdom
Global Operations Architect for Scalable Industrial Manufacturing
- Gloucestershire, Bristol, United Kingdom, BS153
HR Reward Partner
- Buckinghamshire, Milton Keynes, United Kingdom, MK1 1