Customer Experience Lead - Installations & Improvements

Heat Geek Ltd is seeking a CX Associate to enhance customer experience throughout the installation journey of heat pumps. You'll manage escalations, support queries and develop self-service resources while collaborating with internal teams. Ideal candidates will have a background in customer service or operations, thrive in fast-paced environments, and possess an analytical mindset. The role is hybrid with a range of benefits including company shares, private medical insurance, and a contribution towards heat pump installation.