Customer Experience (CX) Consultant - Contract role

Role: Customer Experience (CX) Consultant - Contract role

Consulting Seniority: Consultant - Senior Manager

Day rate: £400-£500 inside IR35

Project duration: 3 months with likely extension

Location: Hybrid in London

We've partnered with a digital and business transformation consultancy who are seeking an independent consultant to lead a CX-focused workstream on a major Adobe transformation programme for a large supermarket to helping deliver customer personalisation at scale.

• Lead a CX workstream, likely focused on audience strategy


• Facilitate workshops and shape solutions across complex business challenges


• Build and drive programme plans supporting Adobe implementation and personalisation

• An independent consultant


• Strong CX strategy experience; Total experience (TX) experience also relevant


• Confident facilitator with strong stakeholder management skills


• Proven experience leading consulting workstreams and programme planning