Customer Experience Coordinator

Customer Experience Coordinator

Are you looking to build your career within a customer-focused role in a growing and ambitious organisation? We are working with a market-leading UK business who are seeking a Customer Experience Coordinator to join their team on a permanent basis. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys working cross-functionally, and is passionate about delivering an excellent customer journey from order to delivery.

• Employment: Permanent
• Salary: dependent on experience
• Working hours - Mon Fri 42.5 hours per week
• Location: Gloucester - hybrid working after probationary period

Job Description

• Manage the end-to-end customer journey from order processing through to delivery.
• Respond to customer enquiries via telephone and email, ensuring a high level of service.
• Process sales and purchase orders accurately and efficiently.
• Monitor and manage shared inboxes, supporting the wider Customer Support Team.
• Produce and issue order acknowledgements and provide delivery updates to customers.
• Liaise with internal departments including Logistics, Purchasing, and Accounts.

Essential Experience / Skills / Qualifications

• Experience working in a customer-facing role, ideally within a technical or product-based environment.
• Strong communication skills, both written and verbal, with the ability to build relationships.
• Highly organised with excellent attention to detail and the ability to manage multiple tasks.
• Competent IT skills, with experience using CRM systems.
• A proactive, self motivated approach with a "can do" attitude.