Customer Experience Assistant

The Laboratory Operations department offers routine testing service for the analysis of T cells to aid in the diagnosis of, and investigation of infectious diseases using the company's own T SPOT technology as well as innovative research techniques. The Oxford Diagnostic Laboratory (ODL) within the Laboratory Operations department provides a UKAS accredited routine diagnostic service to UK clinical services.

This role is a 9 month Fixed Term Contract (FTC) and has an expectation of 5 days per week on-site.

Role Description

• Responsible for laboratory support and administration support to the Laboratory Operations department.
• Data input into the Service's Laboratory Information System (LIS), with other administrative duties as directed.
• General administration duties to ensure the efficient running of the Laboratory Operations department (filing, scanning, answering customer queries, re-sending results).
• Answering queries from customers via telephone and email.
• Contacting customers with any queries arising from sample booking in (e.g. date of blood collection).

Role Requirements Essential qualifications, skills and abilities

• Knowledge of Windows and Office based applications: Word, Excel, PowerPoint.
• Ability to organize and prioritize work loads
• Capable of handling multiple tasks at the same time
• Previous experience of working within a customer service environment

Desirable Technical skills and abilities

• Educated to A-Level standard or equivalent experience
• Previous experience and/or understanding within a healthcare, diagnostic and/or pharmaceutical industry or similar

What we offer:

• Purposeful work environment
• Dynamic culture in which customers are at the forefront
• Being part of a highly qualified team that is committed to excellence
• Access to cutting edge expertise through which you can make positive impact in the world around us