Customer Experience Assistant (1 x Full Time, 1 x Reduced Year)

Customer Experience Assistant (1 x Full Time, 1 x Reduced Year)

Job Reference LUM33232/2687

• Number of Positions Requested: 2
• Contract Type: LEG - Permanent - Full Time (52 / 36 Term-Time only option)
• Working Hours: 37
• City/Town: Leeds
• Closing Date: 05/07/2026
• Job Category: Customer Service
• Group Member: Luminate Education Group / Business Support
• Campus: Livingstone House

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The group offers a range of excellent benefits, including:

• Annual leave: Curriculum and Management: 44 days plus bank holidays; Curriculum support and business support: 39 days plus bank holidays
• Pension schemes with generous employer contributions: Teachers' Pension Scheme, Local Government Pension Scheme, People's Pension Scheme
• CPD opportunities: Annual staff conference plus 2 additional staff development days; Qualifications including PGCE, Apprenticeships, Leadership and Management courses
• Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane)
• Travel and commuting: Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes
• Flexible and hybrid working opportunities: Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.

About the Role

• 2 roles are available for this vacancy: 1 x Full time, full year; 1 x Full time, reduced year - 36 weeks
• We are seeking two Customer Experience Assistants to join a dynamic team that handles a wide range of enquiries-no two days are the same. You will provide guidance and information to help students find the right course and career path.
• We are a friendly, passionate team dedicated to delivering an outstanding customer experience to our diverse community of students, visitors, and stakeholders.
• We take pride in supporting students on their journey and love seeing them start their day with a smile, enjoying their learning experience.
• Based at our new campus Livingstone House near Leeds Dock, just south of Leeds city centre.
• Actual salary is £21,856.04 per annum for the reduced year position.

What You Will Do

• Greet everyone with a smile, be friendly and enthusiastic to all students, visitors, and stakeholders.
• Provide outstanding customer service, information and guidance over several different contact facilities including face to face, telephone, email and web chat that represents the Luminate brand.
• Provide information and guidance to current and potential students on their journey from application to enrolment.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Take an active part in all college student recruitment related events such as open days and curriculum specific activities.
• Promote course specific curriculum programs and activities.
• Work to flexible and diverse workflows and shift patterns in line with business needs including the occasional Saturday.

About You

• Experience of working in a customer focused role/environment.
• Good IT skills and knowledge of Microsoft Office/Google applications.
• Knowledge of data protection and confidentiality requirements.
• Good attention to detail and accuracy.
• Literacy and Numeracy at Level 2 or above.

Safeguarding

At Luminate Education Group we are committed to the safeguarding and welfare of all our students. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

Equality, Diversity and Inclusion

Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group's values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity. Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.