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Customer Experience & Operations Lead - Remote-Friendly

Posted 7 hours 47 minutes ago by Moot Group

£80,000 - £100,000 Annual

Permanent

Full Time

Other

Staffordshire, Stafford, United Kingdom, ST161

Job Description

A leading online furniture retailer in Stafford is looking for a Customer Experience Manager to enhance operational efficiency and customer journey quality. You will oversee customer service teams, handle escalations, and leverage AI tools to improve service performance. The position offers a flexible, remote-friendly working environment with a salary up to £40,000 depending on experience. Join a fast-paced team dedicated to exceptional service and innovative solutions.

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