Customer Experience & Complaints Team Lead - Social Housing

Niyaa People is seeking a Customer Experience Team Leader (Complaints) in Park Central, UK, to lead a dedicated team responsible for enhancing customer satisfaction in the housing sector. This role offers a minimum 3-month contract with a competitive hourly rate of £30.00.

The ideal candidate will manage complaints, drive service improvements, and deliver coaching to advisors. Applicants should have a strong background in leading complaints teams within social housing, demonstrating excellent people management and problem-solving skills.

Come make a genuine impact on customer experience with a supportive team!