Customer Experience - (Part-time)- Morning - Cork

The Customer Experience (CX) department is responsible for ensuring that the customer journey is positive and satisfactory in all interactions with the company. Its activities include managing the stages of the relationship, from welcoming and accessing the property to issues related to maintenance, contract renewal, and problem resolution. The team acts as the main point of contact for customers, providing support with contractual inquiries, replacement procedures, check out processes, and complaint resolution, always aligning solutions with the service standards and ethical values established by the company. The mission of the CX department is to create a harmonious and reliable experience, promoting customer satisfaction and loyalty.

Main Responsibilities of the Position

• Attending to clients who visit the office in person politely listening to their requests.
• Clarifying customer queries and guiding them efficiently to resolve their issues, forwarding their requests to the responsible department when necessary.
• Working to improve customer satisfaction and loyalty.
• Receiving payments from customers using various methods, such as cash, credit and debit cards.
• Ensuring the accuracy and completeness of payments received.
• Providing assistance and answering payment related questions.
• Enter payment information into the company's database system.
• Comply with company policies and procedures relating to payment processing.

Skills and Knowledge

• Adaptability: Ability to convey information in a clear and understandable way.
• Empathy: Ability to think creatively and introduce new ideas and approaches.
• Emotional Self Control: Sets clear and challenging goals and demonstrates commitment to achieving and surpassing objectives.
• Composure under Pressure: Ability to adjust and thrive in ever changing environments.
• Clear Communication: Ability to analyse complex situations and find effective solutions.
• Critical Thinking: Ability to plan, execute and monitor projects effectively.
• Initiative: Ability to make effective decisions based on available information.
• Professional Ethics: Ability to absorb new information quickly and put it into practice effectively.
• Problem Solving: Willingness to acquire new knowledge and skills over time.

Experience / Education

• Previous experience in face to face customer service (especially in hospitality), payments, after sales or similar activities dealing with complaints (service segment).
• Good level of English.
• Degree in Tourism and Hospitality, Administration, Marketing, People Management, Communication and related areas.

Benefits

• Gewardz - after 6 months
• Wellhub - after 1 year
• Leevin Milestones - recognition for length of service starting from 2 years
• 30% discount on Leevin short term accommodations
• GP discount
• Discount on English courses
• Discounts at partner restaurants and pubs
• Discounts on health and wellness services with Leevin Group partners