Customer Excellence Specialist

Overview

Customer Excellence Specialist - Location: Cambridge, UK. Salary: £25,000 - £30,000 DOE. Employment Type: Permanent.

Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced, science-driven environment? We're looking for a Customer Excellence Specialist to join a leading biotechnology company in Cambridge, supporting cutting-edge research and helping scientists worldwide get the most out of their cell biology tools.

Responsibilities

• Act as the primary contact for customer enquiries, troubleshooting, and guidance
• Build strong relationships with both internal teams and external clients
• Track and report on customer satisfaction and feedback
• Work with cross-functional teams to improve processes and customer workflows
• Support training and onboarding of new customers where required
• Maintain high levels of knowledge about products and services

Skills & Experience

• Previous experience in a customer service, account management, or technical support role (preferably in biotech, life sciences, or laboratory environments)
• Strong communication and interpersonal skills
• Ability to solve problems efficiently and proactively
• Organised and able to manage multiple priorities in a fast-paced environment
• Comfortable working with technical or scientific information
• Positive, collaborative, and proactive approach

Why You'll Love This Role

• Be part of a leading life sciences company making an impact on regenerative medicine research
• Work alongside passionate scientists and a collaborative, innovative team
• Opportunity to develop your career in customer success within biotech
• Competitive salary and benefits

The NRL Group connects global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future.

We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website.