Customer Escalations Specialist - Supply Chain

News Corp in Glasgow is seeking a Customer Service Agent to manage escalated enquiries within our customer service team, communicating effectively with customers and stakeholders to resolve issues within agreed timelines. Responsibilities include processing orders, taking calls, owning escalations or complaints, and maintaining accurate records while working to daily SLA targets.

We value resilience, proactivity, teamwork and a customer-first approach to deliver a consistently positive service