Customer Engineer AI/ML, Google Cloud

Experience driving progress, solving problems, and mentoring junior team members; deep expertise and applied knowledge within relevant area.

Apply

• link Copy link
• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with machine learning model development and deployment.
• Experience in Artificial Intelligence or Machine Learning.

Preferred qualifications:

• Master's degree in Computer Science, Engineering, Mathematics, or a related technical field, or equivalent practical experience.
• Experience in building machine learning solutions and leveraging architectures such as deep learning, LSTM, convolutional networks.
• Experience in architecting and developing software or infrastructure for scalable, distributed systems.
• Experience in managing data and information related to big data trends within businesses.
• Ability to quickly learn and work with emerging technologies, methodologies, and solutions in cloud/IT.

About the job

Google Cloud is chosen by leading companies to spread the power of cloud computing globally. You will facilitate making work more productive, mobile, and collaborative for educational institutions, government agencies, and other businesses. Your role involves listening to customer needs, delivering helpful solutions, assisting sales teams with technical issues, and collaborating with product and engineering teams to stay ahead of industry trends and improve Google Cloud products.

As a Customer Engineer AI/ML, you will partner with sales teams as a subject matter expert in Artificial Intelligence and Machine Learning. Your responsibilities include helping customers understand Google Cloud's capabilities, developing cloud solutions, engaging in proofs-of-concept, troubleshooting, and presenting practical solutions. You will also work with internal teams to improve products and build impactful solutions, all while promoting sustainable growth and innovation.

Google Cloud enables organizations to digitally transform using cutting-edge technology and enterprise-grade solutions, serving customers in over 200 countries and territories.

Responsibilities

• Identify and qualify business opportunities, understand customer objections, and develop strategies to resolve technical blockers.
• Support technical relationships with customers through technology advocacy, bid responses, product briefings, proof-of-concept work, and collaboration with product management.
• Demonstrate and prototype Google Cloud integrations in customer and partner environments.
• Recommend strategies for enterprise architectures, platforms, and applications on Google Cloud.
• Travel as needed to customer sites, conferences, and events, representing Google Cloud publicly.

Google is committed to diversity and equal opportunity employment, fostering a culture of belonging and inclusion. We require English proficiency for global collaboration. Please note that Google does not accept unsolicited resumes from recruitment agencies.