CUSTOMER ENGAGEMENT SPECIALIST - 6-month fixed term contract

Agriculture Portfolio - Remote role with travel across key farming regions in the UK
We're looking for a Customer Engagement Specialist to help farmers and contractors adopt our innovative app designed to strengthen working relationships and unlock the real return on investment from farm technology. Use your agricultural expertise to directly help UK farmers and contractors succeed with an innovative app designed to improve collaboration and tech ROI.

This platform (Farmo) creates transparent connections between farmers and contractors, helping them build more efficient, reliable working relationships - and opening up further opportunities. Your role is to help them get started, stay supported, and see the value quickly.

As our Customer Engagement Specialist, you'll work directly with farmers and contractors, providing practical, hands-on guidance - whether that's through calls, on-farm visits, or at events. You'll be the trusted voice who understands the realities of working in agriculture and can help customers get tangible results from our products

The salary is up to £40,000 (DOE) plus company benefits .

What You'll Do:

• Guide farmers and contractors through onboarding and setup
• Support users via calls, video sessions, and face-to-face visits
• Represent the product at farm events, shows, and demo days
• Gather and relay feedback to help improve user experience
• Contribute to user support materials (guides, tips, videos)
• Build lasting relationships that lead to long-term engagement and advocacy

What We Offer:

• Professional growth, career development, and training
• No two days are alike! This is a flexible, supportive role where you'll have the opportunity to make a real impact in the farming community.
• The chance to work on a meaningful product for UK agriculture.

What We're Looking For:

• Alignment with our values. If you're passionate, creative, fair, and nurturing, you'll thrive in our culture.
• A solid understanding of UK farming and/or contracting
• Clear, confident communication
• Happy to travel across farming regions when needed
• Self-driven with a people-first, helpful mindset

Farmo is a digital platform designed to connect farmers and contractors seamlessly, making it easier to build reliable working relationships, manage jobs efficiently, and unlock the full potential of farm technology.

PLEASE NOTE - All applicants must demonstrate the right to live and work in the UK to be considered for this role. We are currently unable to offer sponsorship for the foreseeable future. We positively celebrate Diversity, Equality & Inclusion at the Mark Allen. We hire great people from a wide variety of backgrounds because it makes our company stronger. Embrace your strengths, we do! If you're excited about this role, we encourage you to apply even if your experience doesn't perfectly align with every listed bullet point. You may be just the right candidate for this or other roles in our business. Mark Allen has seven divisions: MA Agriculture, MA Business, MA Dentistry Media, MA Education & Music, MA Exhibitions, MA Financial Media, and MA Healthcare with 550 employees across 7 offices. Content is key to everything that we do, be it across print, digital, content or events. Our ever-expanding business has rapidly grown from its humble beginnings in 1985 and we're only just getting started