Customer Enablement Specialist

Role Overview

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience.

About the Team

You will work within a team of four, partnering closely with Sales, Customer Support, Product, and Technology to reduce reliance on reactive support, accelerate time to value, and measure success through training engagement, product usage, and customer readiness metrics.

About the Role

You will be responsible for equipping customers with the knowledge, skills, and resources they need to successfully adopt and gain value from our products or services. This role designs and delivers scalable onboarding and training programs, creates self service educational content such as guides, videos, and knowledge base articles, and supports product adoption through feature enablement and release education.

Responsibilities

• Design and deliver structured onboarding and enablement programmes for GUI, API, and batch customers to accelerate time to value.
• Create, maintain, and standardise customer education assets, including videos, guides, and best practice training materials.
• Drive early product adoption by guiding customers through core features, new functionality, and recommended usage patterns.
• Build and maintain scalable self service resources (knowledge bases, FAQs) to enable customers to independently resolve common issues.
• Partner with Product and Engineering to support feature enablement and ensure customer ready releases.
• Collaborate with Customer Support and Sales to reduce repeat issues, support smooth handovers, and improve renewals and retention.
• Track and report on onboarding effectiveness, training engagement, product usage, and overall customer readiness metrics.

Requirements

• Exceptional written and verbal communication skills with the ability to explain complex concepts clearly to different audiences.
• Instructional design and delivery skills.
• Ability to translate product features into customer focused use cases.
• Comfortable working with technical concepts and collaborating with Technology teams.
• Excellent organisational skills.
• Ability to manage multiple projects simultaneously.

Benefits

• Generous holiday allowance with the option to buy additional days.
• Health screening, eye care vouchers and private medical benefits.
• Wellbeing programs.
• Life assurance.
• Access to a competitive contributory pension scheme.
• Save As You Earn share option scheme.
• Travel season ticket loan.
• Electric vehicle scheme.
• Optional dental insurance.
• Mother , paternity and shared parental leave.
• Employee assistance programme.
• Access to emergency care for both the elderly and children.
• RECARES days, giving you time to support the charities and causes that matter to you.
• Access to employee resource groups with dedicated time to volunteer.
• Extensive learning and development resources.
• Employee discount scheme via Perks at Work.

EEO Statement

At LexisNexis Risk Solutions, our businesses span multiple industries providing customers with innovative technologies, information based analytics, decision ing tools and data management services that provide market specific solutions. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.