Customer Contact Apprentice

Customer Contact Apprentice

Contract Type: Fixed Term Contract

Contract Duration (Fixed Term): 2 years

Full Time / Part Time: Full Time

Hours: 37

Location: Lincolnshire Horncastle / Spalding

Salary Range: £25,947.47 per annum

Closing Date: 08/07/2026

Our client is offering an excellent opportunity to start your career in a busy customer contact environment while completing a Level 2 Business Administration apprenticeship. You ll gain hands-on experience across both Customer Contact and their Resource and Performance team, developing practical skills with the support of experienced colleagues and structured training.

They are proud of their strong track record of apprentices going on to build successful careers with them. This apprenticeship is designed to help you develop the knowledge, skills and behaviours needed for a future career in Customer Contact.

What You ll Be Doing:

• Supporting customer enquiries primarily through email and post channels.
• Handling and processing incoming and outgoing post, including Council Tax and Housing Benefit correspondence.
• Accurately uploading and managing customer information on internal systems.
• Assisting with performance data and reporting to support service delivery.
• Providing administrative support for training, meetings and service planning.
• Maintaining accurate records to support compliance and service quality.

What They re Looking For

They are looking for someone who can demonstrate:

• Ability to be organised and willingness to learn.
• Excellent Attention to detail with good accuracy.
• Clear communication skills and the ability to work well in a team.
• Willing to learn, take feedback and develop new skills.
• Reliable, adaptable and committed to delivering a good service.

What You ll Receive:

• A Level 2 Business Administration Qualification.
• Real workplace experience in a customer contact environment.
• Skills in communication, data handling and business processes.
• Support from experienced colleagues and access to development opportunities.

Recruitment Event

Our client is holding a recruitment event, if you re interested and able to attend, you ll have the opportunity to:

• Meet some of the Customer Contact team.
• Find out more about the apprenticeship.
• Hear about career pathways from those who ve been through similar roles.
• Ask questions before applying.
• Monday, 29 June / 4 7pm / Magna Vitae Meridian Leisure Centre Louth.

If you can t attend, you are still welcome to apply.

Additional Information

This role involves attending multiple sites. You do not need to be able to drive, but you must be able to travel between locations when required.

Apply Now

If you are interested in starting a career in Customer Contact through an apprenticeship, our client would welcome your application.

Benefits

They offer excellent terms and conditions of employment including:

• Access to the Local Government Pension Scheme Enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life.
• Annual leave Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off, they also provide an option for you to flex when you take your bank holidays.
• Hybrid working Coming together and learning from each other is important, through Hybrid working their employees can work from home and office, with a minimum of 2 days working in their offices per week.
• Wellbeing Support, Advice and Guidance Emotional guidance can be accessed via their Employee Assistance Program though an online portal or over the telephone.
• Employee Benefits platform Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts.
• Employment policies Including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in their employees lives.
• Career progression Opportunities for professional growth and development.

About Our Client

Our client is a Local Authority Trading Company (LATCo) wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. They provide a range of professional services including HR and Payroll, Financial Services, Procurement and Contracts, ICT and Digital, Customer Contact, Revenues and Benefits, Health and Safety, and a range of Corporate Support services.

Company Culture

Our client is driven by a clear mission: Together, they will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for their customers, communities, and colleagues.

They offer a vibrant, inclusive culture, generous pension, flexible hybrid working and career progression opportunities. Their teams enjoy regular events and recognition.

Our client is an equal opportunities employer. They are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and they have also committed to be a Disability Confident employer.

They reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date.