Customer Consultant - Porthcawl (Saturday Working Only)

Customer Consultant - Porthcawl (Saturday Working Only)

Location: Principality Branch, Porthcawl

Salary: From £45,000 depending on experience

As a Customer Consultant, you will be the first point of contact for our members, ensuring they feel welcomed, supported, and valued when they visit us in branch, call, or use online channels.

Responsibilities

• Providing a warm, friendly welcome and helping customers with everyday banking transactions.
• Supporting customers over the phone and through our digital channels.
• Identifying financial needs and recommending suitable products and services.
• Ensuring the smooth running of daily branch operations in line with policy and procedures.
• Staying up to date with internal policies and regulatory requirements.
• Working collaboratively with your colleagues across the branch network and delivering exceptional service.

Qualifications

• Ability to deliver outstanding customer service, either face to face or over the phone.
• Ability to stay calm and focused in a busy environment.
• Great communication and people skills with a friendly and professional manner.
• A proactive attitude and willingness to learn and grow in the role.

Benefits & Equal Opportunity

We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging.