Customer Complaints Officer

Avalon are currently supporting a West Midlands based Housing Association in need of a Customer Complaints Officer.

Opportunity

My client in the West Midlands is seeking an experienced Customer Complaints Officer on a permanent basis. You will provide a responsive and effective service to influence, engage, listen and assist in activities relating to residents and wider community engagement.

Responsibilities

• Adopt an objective and proactive approach to all Resident Engagement, Complaints, Investigations and Safeguarding cases
• Ensure prompt and appropriate responses and resolutions in order to meet the needs of our residents whilst adhering to regulatory standards
• Signpost residents to external support services where appropriate
• Facilitate and co coordinate with other departments as required to resolve any issues arising
• Assist in developing and maintaining key relationships with partners
• Ensure that all regulatory and consumer standards are met at all times
• Monitor, collate and assist with the production of reports for Customer Committee as required
• Receive and process queries by multiple means e.g., telephone/email and in person
• Be responsive to customer and business needs

Benefits and Details

• Interviews to commence ASAP
• Permanent Position
• £28,350 - £33,600 (dependent on experience)
• Full time working pattern - 37 hours
• Hybrid (A.M meets in Head Office X2 per week) - The rest shall be out in the community

Requirements

• Full UK driver's licence with access to a vehicle
• Must have similar strong customer complaints experience within a Social Housing / Charity or Local Government setting

Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.