Customer Care Team Member

Customer Care Team Member

Application Deadline: 30 September 2026

Department: Retail

Employment Type: Part Time

Location: Bridgwater

Reporting To: Richard Stewart

Compensation: £10.85 - £12.71 / hour

Description

We're looking for a friendly and enthusiastic Customer Care Team Member to join our store team. This is a customer-facing role where you'll help create a welcoming, solution-focused environment for our members and customers. If you're passionate about great service and enjoy working as part of a team, we'd love to hear from you.

About The Role

Contract: Permanent

Hours: Part-time

Hours of Work: 6 Hours per week, working Sunday

As a Customer Care Team Member, you'll be a key part of the store's success, supporting customers with energy, empathy, and professionalism. You'll handle queries, support counter duties, and contribute to a positive shopping experience.

Key responsibilities include:

• Delivering consistently outstanding customer service
• Responding to queries promptly and professionally
• Supporting counter duties with confidence and efficiency
• Answering phone calls in line with company standards
• Assisting with stock control and maintaining accuracy

About You

• A genuine interest in customer service and retail
• Strong communication and interpersonal skills
• Good IT skills and a willingness to learn new systems
• Ability to work under pressure and manage multiple tasks
• Awareness of Data Protection / GDPR and Health & Safety standards
• You'll be confident, approachable, and self-motivated, with a flexible and team-oriented attitude. Experience in customer-facing roles is a bonus, but not essential, we're happy to support your development.

What We Offer

• Scottish Widows contributory pension - company will match up to 5%
• Up to 25% colleague discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Comprehensive colleague benefits
• Enhanced Family Leave Policies

We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.