Customer Care Specialist I - German or Italian Proficient

About the Role

Customer Care Specialist - Dublin, Ireland. Resolve customer support requests and drive continuous improvement of the GoFundMe experience. Fluency in German or Italian is required.

Responsibilities

• Provide exceptional and human customer support via live messaging and email, with occasional phone support.
• Troubleshoot complex support needs and escalations, including bank transfer verification and sensitive fundraising dynamics.
• Champion customer feedback and propose improvements to the GoFundMe product.
• Assist the team with ad hoc projects aligned with our vision and objectives.
• Work in a dynamic, hybrid environment and attend the office a few times a month.

Qualifications

• Fluency in German or Italian (required).
• English proficiency (required for collaboration and documentation).
• Metric and goal driven; able to set and achieve targets.
• Customer centric mindset and strong emotional intelligence.
• Excellent written and verbal communication skills.
• Tech savvy; comfortable learning new tools and troubleshooting tech issues.
• Critical thinker and solution oriented.
• Strong attention to detail.
• Resourceful; independent research and initiative.
• Growth mindset and openness to feedback.
• Team centered and supportive of others' growth.
• Leadership oriented; takes initiative for the big picture.

Benefits

• Competitive salary range of €37,000 - €55,000, plus equity and benefits.
• Comprehensive healthcare and financial assistance for hybrid work and family planning.
• Generous parental leave, flexible time off, and mental health resources.
• Learning, development, and recognition programs.
• Commitment to diversity, equity, and inclusion.
• Opportunity to volunteer and make a community impact.

Equal Opportunity Statement

GoFundMe is a proud equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality, gender, sexual orientation, age, medical condition, or veteran status. If you require a reasonable accommodation to apply or interview, please contact .