Customer Care Specialist Customer Service Maidenhead

Customer Care Specialist - Volvo Cars

Location: Maidenhead
Job Type: Full-time
Shifts: 8 hour shifts between 8:00am and 8:00pm, 7 days per week (rota basis). Some Bank Holiday working required, time off in lieu will be provided for any worked
Salary: Up to £28,000 per annum

About Us

At ROI, we support 70% of the UK's automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen. Join us and play a key role in shaping the future of automotive excellence.

The Role

We are recruiting Customer Care Specialists to support Volvo Cars in delivering an outstanding customer experience. You'll act as a brand ambassador, assisting customers across their shopping and ownership journey, handling queries and complaints efficiently, and ensuring every interaction reflects Volvo's commitment to safety, sustainability, and service excellence.

Key Responsibilities

Deliver high quality customer support via inbound calls, webchat, email, social, WhatsApp, SMS, and in app chat.

• Handle customer queries and complaints with empathy and professionalism.
• Keep accurate records and manage lead follow up effectively.
• Escalate issues and provide feedback to improve processes and customer experience.
• Be flexible to work across both the inbound calls and webchat teams.

What We're Looking For

We're looking for a motivated individual with a customer focused mindset. If you're personable, proactive, and enjoy working in a fast paced environment, we want to hear from you.

• Excellent oral and written communication skills in English.
• Genuine passion for customer service.
• Ability to multitask, prioritise, and escalade appropriately.
• Calm, personable, adaptable, and team oriented.
• Bonus: experience in customer care operations, complaint handling, or CRM systems.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

• a £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
• access to education bursaries to learn new skills.
• a day off and a voucher to get yourself something nice on your birthday.
• company pension.
• healthcare plans including private medical insurance and dental cover.
• 22 days annual leave rising to 30 with length of service.
• subsidised car purchase schemes available.

How to Apply

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.