Customer Care Specialist - 16 Month FTC

Here at Endomag, we believe everyone deserves a better standard of cancer care.

We are driven by our mission to help women with breast cancer avoid unnecessary surgery and experience better outcomes when surgery is needed.

We achieve this by bringing our innovative magnetic technologies - including the Sentimag , Magtrace and Magseed platform - to clinicians and hospitals around the world.

We are looking for a skilled and driven Customer Care Specialist to support the commercial growth in Endomag's direct markets, to be based in Cambridge, UK. This will be 3 days onsite in Cambridge, 2 days WFH a week.

What To Expect:

• A varied, customer-facing role where you will communicate daily via phone and email, providing clear, accurate information on products, pricing and deliveries.
• End-to-end ownership of the order process: entering and monitoring orders, proactively updating customers, and ensuring accurate and timely delivery.
• Involvement in resolving customer issues: investigating queries and complaints, logging them in the appropriate systems, and coordinating timely resolutions or escalations.
• Regular collaboration with internal departments to address pricing discrepancies, logistics challenges, product complaints and repair-related queries, ensuring a seamless customer experience.
• Responsibility for coordinating repairs and loan equipment, including arranging returns, liaising with the Repair Centre and other internal teams, and communicating quotations and contracts to customers.
• Daily use of CRM and ERP systems (e.g. Salesforce, NetSuite, Oracle or equivalents), as well as Microsoft Excel and Word, building strong operational and systems experience.
• Contribution to global customer service KPIs and performance metrics, with the opportunity to support and influence process improvements that enhance customer satisfaction and efficiency.
• Working within a regulated healthcare environment, where quality, compliance and Environmental, Health and Safety standards are integral to day-to-day activities.

What We Expect:

• A dynamic, detail-focused role in which you will manage multiple tasks and priorities, and where your professionalism, accuracy and reliability will have a direct impact on customer satisfaction and business performance.
• A strong customer service orientation, with the ability to communicate clearly, professionally and courteously in all interactions, both written and verbal.
• Fluency in English & German, and the confidence to use these languages in daily customer communication.
• Proven ability to build effective working relationships and establish trust with both customers and colleagues across different functions and levels.
• High attention to detail and accuracy in processing orders, managing customer records and maintaining documentation.
• Confidence and competence in using business systems, ideally including CRM (such as Salesforce or equivalent) and ERP (such as NetSuite, Oracle or equivalent), alongside solid skills in Microsoft Excel and Word.
• Strong organisational skills, with the ability to manage a high volume of tasks, adapt to changing priorities and consistently meet agreed deadlines and service levels.
• A calm, professional approach under pressure, combined with strong analytical and problem-solving skills and a willingness to consider and propose alternative solutions.
• An interest in and ability to quickly gain a sound understanding of the company's product portfolio to support customers effectively and accurately.
• A collaborative, team-focused mindset, with the ability to work independently where required while also supporting and being guided by your manager and colleagues to achieve shared goals.

So why join Endomag as a Customer Care Specialist?

• Play a direct role in supporting technologies that improve breast cancer care for patients across Europe and beyond.
• Join a fast growing, mission driven MedTech company where exceptional customer care is critical to our clinical and commercial success.
• Be part of a culture that values integrity, teamwork, continuous improvement and professional development, while operating to high quality and regulatory standards.

Apply today to join Endomag as a Customer Care Specialist and help deliver outstanding service that supports the future of breast cancer treatment.