Customer Care Representative (Pitman Shift)

Customer Care Representative (Pitman Shift)

Job ID: 505235

Date posted: 05-Mayo-2026

Company: Siemens Healthineers

Division: Customer Services

Operating Hours

Open Monday to Sunday, from 8:00 AM to 8:00 PM.

Shift Pattern

Week 1: Monday 9am-8pm, Tuesday 9am-8pm, Wednesday Off shift, Thursday Off Shift, Friday 9am-8pm, Saturday 8am-8pm, Sunday 8am-8pm. Week 2: Monday Off Shift, Tuesday Off Shift, Wednesday 9am-8pm, Thursday 9am-8pm, Friday Off Shift, Saturday Off Shift, Sunday Off Shift.

Location

Office-based role located in Camberley.

Flexibility

Team members may be required to show flexibility to meet operational needs, which could include working outside standard shifts.

Pay for Extended Hours

Any extended working hours are eligible for overtime or enhanced pay.

Your Role

• Log all Service/Applications related calls on the appropriate Service Management System, checking contract and warranty status of the reported system and capturing all of the contact information and process checks.
• Forward all logged Service/Application calls to the respective Technical/Applications support teams.
• Coordinate Customer Service Engineer visits for reactive and proactive appointments.
• Act as a point of contact for the Siemens switchboard for general Healthcare customer-related enquiries, forwarding them to the appropriate areas of the business.
• Create and monitor spare part and test equipment orders as required by the Customer Service Engineer for planned visits and coordinate their delivery.

Qualifications

• Experience dealing with customers over the phone and face to face.
• Skills in handling several tasks at the same time against tight deadlines.
• Experience working to deadlines in a pressured environment and working in a team.
• SAP experience (advantageous).

Benefits

• 26 days' holiday with the option to buy an additional 10.
• Up to 10% employer pension contribution.
• Share and bonus scheme.
• Access to flexible benefits from private medical insurance to dental cover.
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme.

Equal Opportunity Employer

We welcome applications from individuals with disabilities. As an equal opportunity employer, we welcome applications from individuals with disabilities.