Customer Care Representative German

What will you do?

• Professionally handle incoming requests from Customers and ensure that all tasks are performed and issues are resolved both promptly and thoroughly
• Responsible for the German market and when necessary, also other international markets (mainly for the UK).
• Enter all customer orders in accordance to provided process and SLAs
• Responding to customers in accordance with established SLAs
• Issue return authorizations (RA's) for repairs and credits under company guidelines
• Provide follow up contacts to customers as needed
• Phone and email based troubleshooting of medical devices and software
• Maintain logs, records, and files manually and electronically
• Other duties as assigned

Requirements Who are you?

• 2 years' experience in a customer service department strongly preferred
• You are fluent in German and English (written and spoken)
• Excellent communication skills
• Work independently or as a team member with reliable, on-time, and consistent attendance
• Flexible, accurate and detailed oriented
• Open minded and driven
• Candidates must live in the Netherlands (Amsterdam area preferred), candidates who live abroad unfortunately cannot be considered

Benefits

• This is a long term position
• The start date will be end of September
• The salary is between: € 40,000. and € 41,000. per year gross, including 8% holiday allowance
• The company will offer a contract directly, start with 1 year
• This is a full time position, from Monday - Friday
• The company reimburses travel costs
• Hybrid (2 days a week in office) model

Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.