Customer Care Representative - 15 Month FTC

Customer Care Representative - 15 Month FTC

Location: Camberley, Surrey, United Kingdom

Responsibilities

As a Customer Care Representative, you will play a key role in supporting our NHS and private healthcare customers. You will be the first point of contact for customer enquiries, ensuring requests are logged accurately, prioritised correctly, and progressed efficiently through to resolution.

Working closely with engineers, technical teams and internal stakeholders, you will help keep critical medical equipment operating reliably in hospitals and clinics nationwide.

• Log service and application related calls accurately using our Service Management Systems
• Check contract and warranty status and ensure all customer and system details are captured correctly
• Route service requests to the appropriate Technical or Applications Support teams
• Act as a point of contact for healthcare related enquiries via the Siemens switchboard
• Create spare parts and test equipment orders for Customer Service Engineers and coordinate deliveries
• Support time critical and high priority situations where accuracy and clear communication are essential

Working pattern

• 7 day contract, working shifts between 08:00 and 20:00, Monday to Sunday
• Shifts are scheduled across the week, including weekends
• Flexibility is required to support business needs
• Any extended hours worked are eligible for overtime or enhanced pay

Qualifications

To succeed in this role, you will have:

• Previous experience working in a call centre or customer service environment
• Confidence handling customer interactions over the phone and/or face to face
• The ability to manage multiple tasks simultaneously in a fast paced environment
• Experience working to deadlines and collaborating as part of a team
• SAP experience is advantageous but not essential

Benefits

• 26 days' holiday, with the option to buy up to 10 additional days
• Up to 10% employer pension contribution
• Bonus and share schemes
• Flexible benefits, including private medical insurance and dental cover
• 2 paid volunteering days per year
• Access to a 24/7 employee assistance programme