Customer Care Manager

If you are passionate about delivering exceptional service customers. We have an exciting opportunity to join a leading provider in their industry, they pride themselves on building strong relationships and ensuring customer satisfaction. Join their team as a Customer Service Manager and be part of their success story!

Role Overview:

As a Customer Service Manager, you'll be at the forefront of their customer interactions. Your mission? To provide outstanding service, resolve issues, and exceed expectations. If you thrive in a dynamic environment and love making a difference, we want to hear from you.

Responsibilities:

1. Operational Excellence:
   • Collaborate with cross-functional teams (production, purchasing, quality, planning, technical, transport, and SOP) to manage all operational aspects.
   • Ensure seamless processes from start to finish, aligned with customer expectations.
2. Trusted Partner:
   • Immerse yourself in the team as a trusted and invaluable partner.
   • Communicate clearly with colleagues to maintain a high level of customer service.
3. Customer-Centric Approach:
   • Put customers first! Ensure positive interactions across all communication channels.
   • Bridge internal and external communication to streamline workflow.
4. Complaint Resolution:
   • Handle customer complaints promptly and effectively.
   • Provide appropriate solutions and alternatives within specified time limits.
   • Record customer interactions for tracking and improvement.
5. Attention to Detail:
   • Be articulate and detail-oriented in all communications.
   • Accuracy matters when addressing customer issues.
6. Flexibility and Problem-Solving:
   • Adapt to changing situations and find creative solutions.
   • Be a flexible problem solver who thrives on challenges.

Requirements:

• Proven experience as a Customer Service Manager or similar role.
• Excellent communication skills (verbal and written).
• Proficiency in customer service software and databases.
• Degree in Business Administration or related field preferred.