Customer Care Lead - 100% Satisfaction & Improvements

Go Traffic Management Limited is seeking a Customer Care Co-Ordinator for their National Grid Electricity Distribution Contract based in Somercotes. The successful candidate will ensure customer satisfaction by managing service levels and addressing any customer concerns effectively.

This role involves leading customer interactions, reporting to management, and supporting the team with process improvements. A competitive salary of £28,000 - £28,600 per year is offered along with a comprehensive benefits package.