Customer Care & Resolution Specialist

Parkdean Resorts UK Limited seeks a Customer Relations Advisor to join the Central Support Office in Newcastle, handling complaints and enquiries across phone, email and social platforms. You will investigate concerns, coordinate with stakeholders and deliver timely, customer-focused resolutions in line with policies.

You will work in a fast-paced team, ensuring accurate records and adhering to SLAs while supporting KPIs and brand reputation through professional, on-brand communications.