Customer Care Advisor

Customer Service Advisor

Chester Business Park
£14.40 per hour
9-Month Temporary Contract
Start Date: 21st September 2026

Working Hours

• Monday to Friday, shifts between 8am-6pm
• 1 Saturday in 4 (9am-4pm) with a day off in lieu
• Office-based for the first 6 months, then up to 3 days working from home (subject to eligibility)

About the Role

Join Lloyds Banking Group's Homes Operations Mortgages Team and help support customers on their homeownership journey. You'll be the first point of contact for mortgage brokers and advisors, handling incoming calls, resolving queries, and delivering outstanding customer service.

What You'll Do

• Support customers with mortgage-related queries
• Provide accurate information and resolutions over the phone
• Follow compliance and security procedures
• Deliver excellent customer service, including supporting vulnerable customers
• Maintain customer records and correspondence

What We're Looking For

Strong customer service and communication skills
Ability to work in a fast-paced environment
Curious, proactive mindset with a focus on continuous improvement
Adaptable and eager to learn new skills

Benefits

Weekly pay
Free on-site parking & EV charging
Free gym access
Excellent training and career development
Discounts on shopping, travel, and attractions
Wellbeing support & Employee Assistance Programme
Modern facilities, green spaces, and prayer/reflection rooms

Apply Today

If you're passionate about helping customers and want to be part of a supportive, inclusive team, we'd love to hear from you.

We are disability confident and can make reasonable adjustments to our recruitment processes upon request.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.