Customer Assistant - Cafe - Cheltenham

Working Pattern

Wednesday 11:00-18:00

Thursday 11:00-18:00

Friday 11:00-18:00

Saturday 11:00-18:00

About the Role

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands on, high pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Key Responsibilities

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.


• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.


• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five star service.


• Teamwork matters. You'll support colleagues and contribute to a high performance culture that meets customer needs - no matter how hectic it gets.


• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points.


• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.


• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.


• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.


• Build expert product knowledge to sell and recommend our products and services.


• We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

• High levels of customer service.


• Committed to delivering excellent work with great attention to detail.


• Open to and acts upon feedback, asking for this regularly.


• Takes accountability for planning and managing own workload efficiently.


• Strong communication skills.


• Adaptable to changing situations.


• Builds positive relationships by being a good listener.


• Good level of digital capability.

Equal Opportunities

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy.