Customer and Trading Manager - Small Supermarket

Overview

Customer and Trading Manager - Small Supermarket

Oxford Store, Sainsbury's Supermarkets Ltd, 21 Westgate, Oxford, Oxfordshire, OX1 1PA

Role details

Salary: From £30,450. Location: Oxford Store, Oxford, OX1 1PA. Contract type: Permanent. Business area: Retail. Closing date: 27 March 2026. Requisition ID: .

What you'll be doing

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day-to-day running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Support networks of stores; you may need to help another store from time to time.

What makes a great Customer & Trading Manager

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service, and coaches a team to do the same.
• Delivers KPIs or other performance indicators.
• Manages disciplinary, performance issues or other employee relations matters.
• Leads operations and is comfortable working alone in the absence of more senior management.

Essential Criteria

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment - motivated others, driven performance, and kept operations running smoothly.
• Operational leadership skills - taken responsibility for store operations in the absence of more senior managers.
• Proven success in meeting or exceeding KPIs (sales, availability, customer satisfaction, colleague engagement).
• Experience in managing employee relations issues, including performance and absence management.

Working for us has great rewards

Salary will be dependent upon experience, store size, complexity and location. A range of benefits is available for managers, including:

• Discount card - 10% discount off shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount at Sainsbury's on Fridays and Saturdays and 15% off at Argos on every pay day.
• An annual bonus scheme based on performance.
• Free food and hot drinks provided for colleagues in all stores.
• Generous holiday entitlement, including maternity and paternity leave.
• Pension - employer contributions matched.
• Sainsbury's share scheme - discounted investment opportunities.
• Wellbeing support - access to emotional, counselling, legal and financial advice.
• Colleague networks - networks to help fulfil potential.
• Cycle to Work scheme - hire a bike and equipment with tax and NI savings.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome.

We provide resources to help colleagues understand and support their role and their team. Our internal colleague networks seek to ensure true representation for everyone, helping to remove barriers. We offer development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow. We celebrate diversity through initiatives and events, fostering inclusion and respect. If you would like to learn more about our commitment to inclusivity, please view the information available here.

Reasonable adjustments

If you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.