Customer and Trading Manager - Nightshift

Overview

Role: Customer and Trading Manager - Nightshift

Location: Herne Bay Store, Herne Bay, CT6 6GZ

Salary: Starting from £31,700

Contract: Permanent • Hours: Nightshift (typically 22:00-08:00), 4 nights per week

Nightshift managers are responsible for leading overnight replenishment, organising the warehouse, and ensuring shelves are stocked. They are hands-on, overseeing the full shift and the safety and wellbeing of colleagues, with the aim of delivering a strong start to the day for customers.

Responsibilities

• Lead a team overnight to deliver all replenishment activities, prioritise deliveries, organise the warehouse, and replenish shelves.
• Run a full store operation overnight when needed, taking responsibility for the shift and colleague safety and wellbeing.
• Ensure standards are excellent by morning so the store is ready to serve customers.
• Manage performance and capability, conduct disciplinaries as required, and ensure scheduling and pay accuracy.

Our nightshift managers work full-time hours over 4 nights, with a £4,500 premium on top of base salary.

What makes a great nightshift manager

• Comfortable with nightshift working and able to adapt to the physical and mental demands, while maintaining a safe and healthy environment for the team.
• Previous line management experience in a fast-paced, operational environment.
• Resilience to the mental and physical demands of night work.
• Provides excellent customer service and coaches the team to do the same.
• Experience delivering and monitoring KPIs or other performance indicators.
• Ability to manage disciplinaries, performance issues, or other employee relations matters.
• Leads operations and is comfortable operating alone in the absence of more senior management.
• Promotes inclusivity in all actions.
• Proven track record of delivering great customer service and coaching others to achieve the same.
• Experience leading a team in a fast-paced, customer-facing environment with motivating others and maintaining smooth operations.
• Operational leadership skills, including taking responsibility for store operations when senior managers are unavailable.
• Proven success in meeting or exceeding KPIs such as sales, availability, customer satisfaction, or colleague engagement.
• Experience managing employee relations issues, including performance and absence management.
• Desirable - Has worked night shifts in a high-volume, operational environment and can maintain a safe, supportive atmosphere during out-of-hours trading.

Benefits

• Discount card - 10% discount on shopping at Sainsbury's, Argos, Tu and Habitat after four weeks; increases to 15% at Sainsbury's every Friday and Saturday.
• Annual bonus scheme based on performance.
• Free food and hot drinks provided for colleagues in all stores.
• Generous holiday entitlement, maternity and paternity leave.
• Pension - option to contribute with company matched contributions (4-7.5%).
• Sainsbury's share scheme - potential for discounted investment.
• Wellbeing support - access to emotional support, counselling, legal and financial advice.
• Colleague networks to connect with peers and support development.
• Cycle to Work scheme for bikes and equipment, with tax savings.
• Special offers on gym memberships, restaurants, holidays, and retail vouchers.

Inclusive workplace

We are committed to being an inclusive retailer where every colleague can reach their potential and every customer feels welcome. We offer enhanced discretionary leave for families and carers, resources to support roles and teams, and development opportunities including mentorship, training, and career progression. We celebrate diversity through initiatives and events and invite you to learn more about our commitment to inclusivity. If you would like to learn more about our commitment, please take a look here.

Reasonable adjustments
Should you require any reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.